BozeWheels.com Returns & Exchanges Policy

At BozeWheels.com, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we're here to help.

• New, unmounted wheels in their original packaging may be returned within 30 days of delivery.
• All returns require prior authorization. Please contact us to receive a Return Authorization Number (RA#) before shipping items back.
• Items must be returned in their original packaging and in resalable condition.
• Customers are generally responsible for return shipping costs unless the return is due to our error.
• Closeout and discontinued wheels are not returnable.

Frequently Asked Questions

Q. Can I return a wheel?

Yes, wheels can be returned if they are unused, uninstalled, and in their original packaging. However, you must first contact us to request a Return Authorization Number. Also, closeout or discontinued wheels are not returnable.

Q. Can I exchange a wheel?

In most cases yes. Please reach out to us, and we’ll walk you through the process.

Q. How do I return or exchange?

First, contact us for a Return Authorization Number (RA#). Once issued, send the wheel(s) back in their original packaging. We recommend insuring your shipment, as BozeWheels.com is not responsible for items lost or damaged in transit.

Q. What if you sent me the wrong wheels?

If we shipped the wrong wheels, we’ll make it right. Contact us, and we’ll send out the correct item as quickly as possible.

Q. What if I ordered the wrong wheels?

If you ordered the incorrect item, you may return it following our standard return process. Please note that you are responsible for return shipping fees.

Q. How long do I have to return or exchange a purchase?

You have up to 30 days from the date of delivery to request a return or exchange.

Q. Can I return a purchase for any reason?

You may return a wheel for any reason provided it meets the return conditions. However, wheels that have been mounted cannot be returned.

Q. Can I exchange a purchase for any reason?

Yes, exchanges are generally allowed, only there are some limitations. Please contact us to discuss your situation.

Q. Are there any wheels I can’t return?

Yes. The following items are not returnable:

• Wheels that have been installed and/or are used
• Discontinued wheels
• Closeout wheels
• Special-order or custom wheels

Q. Do I have to pay any restocking fees?

No.

Q. Do I have to pay for return shipping?

In most cases, yes. Customers are responsible for return shipping costs unless the return is due to our error.

Q. How long will it take to receive my refund?

Refunds are typically processed within 5–10 business days once the return is received and inspected.

Q. How long do returns take to process?

Please allow 5–10 business days after we receive your return for processing.

Q. What if the wheel is defective or damaged?

If your wheel is defective or arrives damaged, please contact us. We’ll arrange a replacement or solution.

Q. What if my return never arrives? Do I still get a refund?

No. Refunds can only be issued once we receive the returned item. This is why we recommend using insured shipping with tracking.

Q. What if someone else purchased the wheels for me and I want to return or exchange them?

Refunds can only be issued to the original purchaser. However, exchanges are often possible. Please contact us to discuss options.

Q. What if I need to make a warranty claim and return a wheel?

If you have a warranty-related issue, reach out to us and we’ll guide you through the appropriate steps.